1. Warranty Coverage

We offer a 1-year warranty on all kitchen utensils purchased directly from Krivex.xyz. This warranty covers defects in material and workmanship under normal use.

Covered Items:

  • Kitchen knives
  • Cutting boards
  • Cookware (pots, pans, etc.)
  • Utensils (spatulas, ladles, tongs, etc.)
  • Other kitchen accessories purchased on Krivex.xyz

What Is Not Covered:

  • Damages caused by misuse, abuse, or neglect (e.g., improper cleaning, using utensils for non-intended purposes)
  • Normal wear and tear (e.g., fading, discoloration, dulling of blades)
  • Accidental damages (e.g., dropping, cracking, or bending)
  • Products that have been altered or modified in any way

2. Warranty Claims Process

If you believe your product is defective and falls under warranty, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team via email at admin@krivex.xyz or use the contact form on our website.
  2. Provide Proof of Purchase: Include your order number, purchase receipt, and any other relevant information regarding the issue.
  3. Description of the Problem: Describe the defect or issue with the product. For some products, you may be asked to provide photos or videos to support your claim.
  4. Assessment & Resolution: Once we receive your claim, our team will review it and determine if it qualifies under the terms of the warranty. If approved, we will offer a repair, replacement, or refund, depending on the situation.

3. Refunds and Replacements

  • If a product is deemed defective and falls within the warranty period, Krivex.xyz will offer a replacement or repair of the item at no extra cost.
  • If a replacement or repair is not feasible, we may issue a full refund for the purchase price.
  • If the product is returned for a refund, you will be required to send it back in its original condition, with all parts and accessories intact.

4. Warranty Limitations

This warranty is provided only to the original purchaser and is non-transferable. The warranty applies only to products purchased directly from Krivex.xyz or authorized retailers. It does not apply to products purchased from third-party resellers, auction sites, or other unauthorized sources.

Krivex.xyz reserves the right to modify, update, or discontinue this warranty policy at any time without prior notice.

5. Contact Us

For any questions or concerns regarding our warranty policy, please contact our customer support team: